Need I say more?
Work was a total trainwreck today. Did I say trainwreck? No. It was like a hurricane that swept through and left no trace of debris or rubble behind.
I will not elaborate much on this, but it had absolutely nothing to do with anyone calling in sick today. Everyone who was scheduled to work was there. It’s just that on our days with special promotions, we can’t be understaffed. Four is doable. Three is struggling. Is efficiency having everyone work as hard as they can and yet still not keep up with the demand? I heard the phrase “I’m sorry” repeated at least half a dozen times today. I’m sorry. If you have to apologize to a customer for an order that is taking too long for them to receive, that is a clear labor issue. Everyone was doing their job, yet we did not have enough labor to meet the demand. As a result, customer service heads south when dealt face to face with a swelling lunch rush.
I have a solution to this issue, but it’s irrelevant, since I’m not the boss of this whole establishment. I follow the policies implemented by the higher up and watch customer service suffer as a result. It just really frustrates me. Cutting labor on busy days is a terrible decision for any business to make. And if you’re a food business, that is really going to hurt you more than it’s going to help you. Use your resources and dismiss them for the day when business is slow. That’s all I’m going to say.
With that out of the way, I have a business meeting at 7:00. I’ll call in and listen. It ends at 9:00, so I’ll probably go to bed after that.
If you have read everything above, yes. Work is really stressing me out. I am really praying for another opportunity and I am looking. Now to get ready for the business meeting that starts in a few hours.
Today’s high is going to be 41 degrees and the silver lining is having the rest of the day off.
To those of you who have ever dealt with labor issues, I hope that you all have a fantastic day.
Muse: That must have been rough. I hope that you find something soon!