I approached the elevator and sighed. Of all the people that I waited on here, this guest has got to be the rudest one that I ever had to deal with.
Unfortunately, there’s not much I can do here. In the the service industry, the customer is always right. In the hotel industry this is definitely the case. Especially when it’s a valued guest that has rented the most expensive room at the hotel: The Presidential Suite.
I arrive on the 48th floor, ready to take on Mr. Johnson’s request. For a man who rents out a room that costs more than $10,000 a night, I better get it right.
I open the door to find an angry Mr. Johnson, tapping his feet.
“What took you so long?” Johnson shouted. “I want my caviar and gourmet crackers. I want my Perrier! Get it now, or you’re in big trouble. I’ll see that your boss hears about this.”
I looked at him with a forced smile. “It will be just a second, sir.” I told him.
I left the room and entered a storage room. With this also being the concierge level, all of his precious supplies were there. I fetched them and gave him what he wanted as quick as possible.
Getting back to the room, I gave him his stuff. “Here you are, sir….” I said, with a forced smile.
“It’s about time,” he sneered.
I then stood there, expecting a tip.
“Well?” He sighed. “Are you going to leave? I got what I wanted!”
“Sir,” I sighed. “I was just wondering if you had a tip.”
Johnson stared at me with a smug face. “Oh,” he said. “A tip. Well, here’s one. Be faster with my food and drink next time! I’ll call you again if I need you, okay? Now, get lost!”
Leaving the room, I sighed. Of all the people that I ever had to deal with, this guy was the worst.
©2012 K. L. Walker